Support the Registered Manager in the smooth running of the service. 

Oversee care staff, providing leadership, guidance, and support. 

Assist with staff rotas, recruitment, and ongoing training. 

Ensure compliance with care plans, policies, and CQC requirements. 

Conduct spot checks, audits, and supervisions to maintain high standards. 

Build strong relationships with clients and their families, ensuring their needs are met. 

Step in as acting manager when required. 

NVQ Level 3 in Health & Social Care 

Previous experience in a supervisory or senior role within domiciliary/home care. 

Strong organisational and communication skills. 

A caring, professional, and approachable nature. 

Knowledge of CQC standards and regulations. 

Ability to work well under pressure and use initiative 

Oversee the day to day operations of the agency, ensuring efficient and effective service delivery. 

Ensure compliance with CQC regulations, company policies, and relevant legislation. 

Line manage and support office staff, supervisors, and care staff to achieve high performance and job satisfaction. 

Drive quality standards and continuous improvement in care provision. 

Build strong relationships with clients and their families. 

Manage training, and development of care staff to ensure a high-performing workforce. 

Monitor service delivery, handling escalations and resolving any issues promptly and effectively. 

Contribute to business growth through excellent customer service and maintaining strong community links. 

Previous experience in a management or operations role within the health and social care sector. 

Sound knowledge of CQC requirements and care industry regulations. 

Excellent leadership, communication, and people management skills. 

Strong organisational ability with the capability to manage multiple priorities. 

A caring, compassionate, and professional approach. 

NVQ/QCF Level 5 in Health & Social Care (or working towards). 

Experience managing a domiciliary care service.