Lettings Administrator
Dover
£26,500 – £27,500

Full-time – 5 days per week
Includes every other Saturday (day off in the week when worked)

PSM Recruitment is looking for a highly organised and capable administrator to support a busy lettings team in Dover.

This role is ideal for someone who thrives on structure, enjoys keeping things running smoothly, and can confidently step up to support with viewings when required.

You’ll play a key part in keeping the department efficient, compliant, and delivering a great customer experience.

WHAT YOU’LL BE DOING

• Providing full administrative support to the lettings function
• Managing records, compliance & tenancy documentation
• Handling enquiries via phone, email & in person
• Coordinating appointments and property viewings
• Supporting day-to-day lettings operations
• Conducting viewings when required
• Ensuring a smooth and professional customer journey

WHAT WE’RE LOOKING FOR

• Strong admin and organisational ability (this is key)
• Confident IT user with good attention to detail
• Excellent communication skills
• Comfortable dealing with a range of people and situations
• Able to step up and take ownership when needed
• Positive, proactive attitude
• Full UK driving licence preferred

ABOUT YOU

• Highly organised and reliable
• Calm, professional and approachable
• A team player who supports others
• Willing to learn and develop within lettings

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment are seeking a proactive and highly organised Account & Admin Manager to act as a central operational and client-facing lead. This role is responsible for ensuring the seamless delivery of client orders from initial enquiry through to completion, while maintaining exceptional service standards and driving repeat business.

Key Responsibilities 

• Act as the primary “make it happen” contact for proofing and sign-off of all client orders
• Take full ownership of enquiries through to order placement, including tracking job progression and managing sampling stages
• Gather all necessary information to produce accurate visuals and quotations
• Create and coordinate artwork, including logo handling and sourcing products in line with client specifications
• Agree final visuals and specifications with clients prior to production
• Maintain strong client relationships, encouraging repeat business and introducing new products and services
• Manage all client communication, including upselling opportunities and follow-ups
• Handle incoming calls and emails professionally and efficiently
• Maintain and update the client database, ensuring all information is accurate and current
• Use Xero to raise invoices, monitor payments, and support financial administration
• Order stock and ensure timely procurement for approved jobs
• Liaise with suppliers, account managers, and key partners while staying informed on new products and brands
• Coordinate print and embroidery operations, ensuring quality standards and deadlines are met
• Keep clients informed throughout the order process to ensure a high level of satisfaction
• Support new business development, including attending client meetings
• Assist in expanding core service offerings including printing, design, promotional products, and branded merchandise         

Skills

• Ownership of all jobs from proofing/quoting stage through to completion
• Quotations turned around within 24 hours
• Strong quote-to-order conversion rates
• Increased order value through effective upselling
• High levels of client retention and repeat business
• Orders processed accurately and without errors
• Efficient invoicing and payment collection
• Accurate CRM/database management
• Improved turnaround times for quotes and proofs
• Strong follow-up processes to drive repeat business
• On-time delivery of orders while maintaining quality standards
• Clear and consistent communication with clients throughout each project

Benefits

• 25 days annual leave plus bank holidays
• Pension contributions in line with company policy
• Ongoing training and development opportunities
• Flexible working arrangements (where applicable)
• £35,000 per annum salary

Senior Lettings Property Professional
Location: Dover, Kent
Salary: £34,000 - £38,000 DOE

Hours: 9.00am -5.30pm Monday – Friday, with alternative Saturday’s 9-4, with a day off in the week.

PSM Recruitment is working with a well-established independent agency in Dover looking for an experienced Senior Lettings Professional to join their team.

This is a senior, hands-on role, ideal for someone who knows lettings inside out and wants to be part of a respected, close-knit business.

The role:

• Managing the full lettings process end-to-end
• Advising landlords on rental values & compliance
• Winning and retaining instructions
• Overseeing tenancies, renewals & negotiations
• Working closely with sales, accounts & property management

What we’re looking for:

• Strong residential lettings background
• Experience using lettings software and maintaining accurate records
• Solid knowledge of lettings legislation & compliance
• Confident dealing with landlords & tenants
• Organised, calm under pressure, and commercially aware
• Someone who takes ownership and gets things done

Why this role?

• Independent agency
• Senior position with real responsibility
• Supportive, professional team
• Long-term opportunity in a reputable business

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

CONFIDENTIAL CLOSE PROTECTION OPERATIVE (CPO)

Ultra-High Net Worth Principal / UK & Global Travel

Location: London & Global Travel (Oxfordshire-based)
Contract: Full-Time Contractor Agreement
Compensation: £55,000 – £65,000 + Benefits

PSM are recruiting an experienced Close Protection Operative (CPO) to join a dedicated private security team supporting an Ultra-High Net Worth (UHNW) Principal.

This is a high-trust, discreet position requiring exceptional professionalism, operational awareness, and flexibility. The role combines executive protection and residential security, with regular international travel.

What You’ll Be Doing

• Delivering close protection to the Principal and family across varied environments
• Conducting advance work, route planning, and logistical coordination
• Carrying out dynamic threat and risk assessments
• Maintaining situational awareness and protective surveillance
• Liaising closely with household staff and wider security teams
• Operating both independently and within a tight-knit team

What We’re Looking For

Essential:

• Valid SIA Close Protection Licence
• Minimum 3 years’ experience in a CPO role
• FREC 3 / FPOS-I (or equivalent)
• Full, clean UK driving licence
• Strong physical fitness and professional presentation
• Verifiable references and ability to pass full background checks
• Willingness to undergo medical and drug screening

Desirable:

• Military background (infantry or specialist units preferred)
• Experience in RST (Residential Security Teams) or hostile environments
• Based within commuting distance of Oxfordshire / London

What’s On Offer

• Structured rotation with 11 days off per month
• 30 days paid annual leave
• Opportunity to work within a high-level, professional security environment
• International travel exposure
• Additional benefits discussed at later stages

Important Information

Due to the confidential nature of this position, further details regarding the Principal, schedule, and operational structure will be disclosed during the interview process.

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment is delighted to be working on behalf of a well-established and growing organisation near Dover to recruit a German-speaking Ferry Booking Representative / Sales Support professional.

This is an excellent opportunity to join a friendly and dynamic team of six, supporting customers with ferry reservations while delivering high-quality sales and customer service support. The successful candidate will be fluent in German, highly organised, and confident communicating with international clients in a fast-paced environment.

Key Responsibilities

• Handle ferry booking enquiries from English and German-speaking customers via phone, email, and live chat
• Process and charge bookings accurately before passing them to the administration team
• Provide expert sales support, advising customers on routes, schedules, and pricing
• Assist with booking amendments and cancellations in line with company policies
• Assess customer requirements and recommend suitable travel options, including upselling additional services where appropriate
• Maintain accurate records of all transactions and ensure compliance with relevant standards
• Liaise with internal departments such as finance and operations to ensure a smooth customer journey
• Deliver excellent customer service, responding promptly and professionally in both German and English

Skills & Experience

• Fluency in German is essential
• Strong verbal and written communication skills
• Excellent organisational skills with a high level of attention to detail
• Ability to work independently and collaboratively within a team
• Comfortable working in a fast-paced, customer-focused environment

Benefits

• Company pension
• Free on-site parking
• 22 days annual leave plus 8 bank holidays
• Salary £28,000 pa 

Working Hours & Location

• Based on-site at offices near Dover
• Monday to Friday:
  • 8:00am – 5:00pm (3 weeks out of 4)
  • 8:30am – 5:30pm (1 week out of 4)
• One Saturday morning in 6 (9:00am – 12:00pm)
• One UK Bank Holiday (9:00am – 12:00pm)

PSM Recruitment are working with a well established, family owned IFA, with over 20 years’ experience in the financial sector. They are seeking a full time Paraplanner or Paraplanner/ Advisor to help them manage and continue to grow their professional and ethical practice. This is a great opportunity for someone who is looking to become an adviser as in the long term they are seeking a person to develop the existing client bank as well as generate new business with new clients.

PSM Recruitment is looking for an experienced IFA Administrator / Junior Paraplanner for our well established and family owned company based in Folkestone.This is an excellent opportunity for someone who enjoys responsibility, takes pride in high-quality work, and wants to demonstrate they can successfully run the administration function of a busy office while managing and supporting others.  

Reporting directly to the Senior Adviser, you will be responsible for the day-to-day administration of the business, ensuring smooth office operations and robust compliance standards.

This role would ideally suit someone who wants to prove they can manage people, processes and responsibility within a small office environment, with scope to grow as the business develops.

Key Responsibilities:

• Processing new business applications within deadlines
• Checking incoming case submissions for missing information and obtaining any missing information
• Liaising directly with product providers
• Preparing and sending invoices
• Maintaining accurate client records – obtaining, inputting and updating client information and policies on the back office system
• Processing LoAs from start to finish
• Preparing client reports and analytical data
• Filing & photocopying
• General office admin duties
• Effectively handling and processing all client and prospective client communications & enquiries
• Greeting and escorting visitors

Key Skills & Qualifications:

• Knowledge of back office systems (Intelliflo desirable)
• Excellent attention to detail
• Competent use of Excel, Word, Outlook and Adobe
• Excellent communication & written presentation skills
• Enthusiastic and willing to learn and develop
• Experience in processing mortgage, protection and investment applications (Fidelity & Quilter platforms desirable)
• Studying, or planning to study, towards Level 4 Diploma in Financial Planning
• English GCSE and Maths GSCE
• Minimum two years’ experience working in an IFA practice

Salary:  £25,000 – £35,000 (depending on experience)

This is an excellent opportunity to work with a well-established and professional company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment is seeking a skilled Chef, to join our client’s team in Dover area. You will be running the kitchen during your shift, preparing food to order and assisting the Head Chef and Manager with the development and profitability of the restaurant.  The ideal candidate will have a passion for food and be able to work efficiently in a fast-paced environment.

Key Responsibilities:

• Prepare and cook a variety of dishes following recipes
• Work under pressure in an open kitchen, in a fast-paced environment
• Manage the shift team effectively for maximum productivity and service levels
• Ensure food is cooked to the correct temperature and presented attractively
• Assist in keeping the kitchen clean and organised
• Collaborate with the kitchen team to deliver high-quality meals
• Be able to take in deliveries and rotate stock effectively
• Maintain the highest standards of presentation and quality at all times

Key Skills & Qualifications:

• Proven experience cooking in a kitchen, in a restaurant or similar setting
• Knowledge of food preparation techniques and culinary terminology
• Understanding of food safety practices
• Ability to work well under pressure and in a team environment
• Strong attention to detail and passion for creating delicious meals
• Must be able to work on a shift pattern of early starts and late finishes

Benefits :

• Straight shifts, with a regular weekend off
• Staff parking and discounted food
• Company uniform provided
• Get to be part of a supportive team

Hours:  40 hours per week, on a 9-hour shift system covering the hours between 6.00am and 10.00pm (or 7.30am to 10.00pm Sunday)

Salary:  £14.50ph 

Job Types: Full-time, Permanent

This is an excellent opportunity to work with a well-established and professional company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment are seeking a Client Services & Marketing Administrator to join a fast growing successful, data-driven, communications services company based in Orpington, you will play a key role in delivering excellent customer service while supporting a wide range of marketing activities. This is a varied, hands-on role suited to someone who is proactive, highly organised, and eager to develop their skills within a growing business.

Key Responsibilities

• Providing efficient administrative support to the Client Services team and acting as a primary point of contact for visitors and incoming enquiries

• Maintaining accurate and up-to-date information within the CRM system

• Updating the company website and ensuring content is engaging and SEO-optimised

• Planning and executing email marketing campaigns and monitoring response rates

• Creating, generating, and scheduling content across social media and internal online channels

• Coordinating the quarterly newsletter, liaising with designers and contributors to ensure deadlines are met

• Assisting with the creation of company presentations and sales support materials

• Working collaboratively with marketing specialists to help deliver the overall marketing strategy

About You

The ideal candidate will have:

• 1–2 years’ experience in an office-based marketing and/or client services role

• Excellent copywriting and written communication skills

• Strong attention to detail and organisational ability

• Experience creating basic creative assets, including simple graphics and video content

• Experience coordinating marketing activities or projects

• The ability to commute to the Orpington office (within approximately one hour)

Hours are Monday - Friday 9am - 5.30pm based full - time in the office 

Salary £25,000 - £28,000 DOE