PSM Recruitment are delighted to be recruiting for a Customs Clearance Operator to join a busy and fast-paced 24/7 customs clearance operation based in Dover.

This is a fantastic opportunity for someone with experience in customs, who enjoys working in a busy environment where accuracy, organisation and excellent customer service are essential.

The Role:

Working as part of a dedicated customs team, you will be responsible for preparing and processing customs documentation for goods entering and leaving the UK, while providing an efficient and professional service to customers and drivers.

Key Responsibilities

• Preparing and processing import and export customs documentation
• Accurately processing and inputting information into Customs systems
• Communicating confidently with customers, hauliers, internal teams and Customs authorities
• Handling and resolving Customs queries promptly and professionally
• Monitoring shipments and taking proactive action to resolve any issues
• Ensuring all Customs clearances are completed in line with current legislation and procedures

About You

We are looking for someone who is:

• Organised and highly detail-focused
• Confident working in a busy, time-critical environment
• Accurate and able to remain calm under pressure
• Experience in Descartes an advantage 

Hours & Benefits

• 12-hour shift pattern: 2 days (07:00–19:00), 2 nights (19:00–07:00), followed by 4 days off
• Based at Dover 
• Full-time, permanent position
• Full training and ongoing support
• Friendly and supportive working environment
• On-site parking
• 22 days' holiday
• 3% workplace pension
• up to £35,000 pa 

If you have experience in customs and are looking for a permanent position within a busy and established operation, we would love to hear from you.

PSM are looking for a skilled Accounts Administrator / Bookkeeper to join a local Estate Agency in Dover. You will play a key role in strengthening the financial operations.

Key Responsibilities:

• Processing receipts and payments efficiently.
• Performing regular bank reconciliation's and resolving discrepancies.
• Assisting with end-of-year financial processes and liaising with external accountants/auditors.
• Managing service charge accounts, ensuring compliance with leaseholder obligations.
• Monitoring cash flow and providing financial forecasts.
• Preparing financial reports, including profit and loss statements and balance sheets.
• Maintaining accurate financial records in line with industry regulations.
• Handling queries from leaseholders, suppliers, and property managers.

Qualifications & Experience:

Essential:

• Previous experience in an accounts/bookkeeping role, preferably within property or block management.
• Strong knowledge of bank reconciliation's and end-of-year processes.
• Excellent attention to detail and ability to meet deadlines.
• Strong understanding of service charge accounting.
• Good communication skills for liaising with clients and stakeholders.

Highly Desirable:

• Experience with MRI Qube software (this will set you apart from other candidates).

Desirable:

• AAT Level 3 or 4 (or equivalent accounting qualification).
• Experience in a block management or property-related finance role.

Salary & Benefits:

• Salary: £28,000 - £35,000 (Depending on Experience).
• Full-time role: 37.5 hours per week, Monday to Friday.
• 4 weeks holiday (plus bank holidays).
• Company pension scheme.

PSM Recruitment are excited to be recruiting for a Logistics Coordinator to join a leading time-critical logistics specialist based in Dover.

As a Logistics Coordinator, you will be responsible for planning and managing time-critical logistics solutions throughout Europe and worldwide, working within strict timeframe's and ensuring schedules and deadlines are met. The role will focus on air freight, air charter and on-board courier solutions, providing bespoke transport solutions to meet individual client requirements.

Key Responsibilities:

• Plan and manage time-critical international logistics solutions
• Provide bespoke transport solutions to meet client requirements
• Liaise with international air freight agents, airlines and brokers to source effective transport solutions and agree costs
• Create AWB documentation and cargo manifests
• Arrange VAT and duty collection where required
• Ensure compliance with customs formalities and AEO standards
• Provide pre-alerts to customs agents and clients, including supervision of T1 creation and document closure
• Understand and apply shipping Incoterms
• Calculate air freight rates and chargeable weight conversions
• Monitor shipments throughout the transport process, ensuring schedules and agreed milestones are met
• Keep clients informed of shipment progress and provide updates where required
• Identify and escalate transport delays or issues to the Team Leader
• Understand the risks associated with individual shipments and take appropriate steps to mitigate them
• Support air charter, air freight and on-board courier solutions
• Ensure non-conformances are recorded and escalated in line with ISO 9001 procedures
• Accurately monitor and update the company's transport management system
• Handle incoming calls professionally and respond promptly to enquiries

Candidate Requirements :

• Experience within air logistics / air freight is desirable not essential
• Strong organisational and time-management skills
• Ability to work accurately and effectively within strict timeframes
• Excellent communication and customer service skills
• Ability to prioritise and manage multiple time-critical shipments
• Good understanding of international transport and customs procedures
• Confident working within a fast-paced logistics environment

Shift Patterns:

Day Shift Pattern: Monday – Friday, 9-hour rotational shifts between 7am - 7pm 

Competitive Salary and Benefits

This is a fantastic opportunity to join a well-established and successful global logistics business, offering the chance to develop your career within the time-critical logistics sector.

If you have the relevant logistics experience and are looking for your next opportunity, please submit your up-to-date CV today.

If you have not heard from us within one week, please assume your application has been unsuccessful.

PSM Recruitment is seeking a skilled Chef, to join our client’s team in Dover area. You will be running the kitchen during your shift, preparing food to order and assisting the Head Chef and Manager with the development and profitability of the restaurant.  The ideal candidate will have a passion for food and be able to work efficiently in a fast-paced environment.

Key Responsibilities:

• Prepare and cook a variety of dishes following recipes
• Work under pressure in an open kitchen, in a fast-paced environment
• Manage the shift team effectively for maximum productivity and service levels
• Ensure food is cooked to the correct temperature and presented attractively
• Assist in keeping the kitchen clean and organised
• Collaborate with the kitchen team to deliver high-quality meals
• Be able to take in deliveries and rotate stock effectively
• Maintain the highest standards of presentation and quality at all times

Key Skills & Qualifications:

• Proven experience cooking in a kitchen, in a restaurant or similar setting
• Knowledge of food preparation techniques and culinary terminology
• Understanding of food safety practices
• Ability to work well under pressure and in a team environment
• Strong attention to detail and passion for creating delicious meals
• Must be able to work on a shift pattern of early starts and late finishes

Benefits :

• Straight shifts, with a regular weekend off
• Staff parking and discounted food
• Company uniform provided
• Get to be part of a supportive team

Hours:  40 hours per week, on a 9-hour shift system covering the hours between 6.00am and 10.00pm (or 7.30am to 10.00pm Sunday)

Salary:  £14.50ph 

Job Types: Full-time, Permanent

This is an excellent opportunity to work with a well-established and professional company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

Food & Beverage Development Consultant

Location: Northbourne, Kent
Contract: Independent Contractor / Project – circa 12 months
Hours: Full-time or substantial part-time, depending on experience and availability
Recruitment: PSM Recruitment, on behalf of Acacia Outdoors

The Opportunity

PSM Recruitment is working with Acacia Outdoors to appoint an experienced Food & Beverage Development Consultant to help develop and launch an exciting new outdoor hospitality concept in the English countryside.

Acacia Outdoors is creating a new cabin destination brand designed to give people an easy way to get outside, slow down and try new things.

The first site, at Northbourne in Kent, is currently in development and will feature 96 cabins, a welcome building, events space and general store. The business is led by experienced outdoor hospitality professionals and backed by institutional investment.

As part of this development, Acacia is looking for someone to take ownership of the F&B operation from concept through to launch readiness.

The F&B Operation

The operation will include a café, general store and wider onsite food & beverage provision, offering guests quality coffee, pastries, prepared food, drinks, groceries and everyday essentials.

This is not a traditional restaurant or pub operation. There will be no formal table service or conventional dining operation.

The successful consultant will create a distinctive, practical and commercially viable F&B proposition that fits the wider guest experience and can ultimately be operated confidently by the onsite team.

The Role

Working closely with Acacia Outdoors, the wider project team and design consultants, you will lead the development of the F&B operation from concept through to launch.

Alongside the F&B remit, there will also be an opportunity to contribute to the wider guest programme. This will include helping shape additional on-site activities such as archery, pottery, scent-making workshops and campfire cooking, working with the third-party partners who will deliver them. This is secondary to the F&B remit, but would suit someone interested in helping design and shape additional elements of this new offering.

Key Responsibilities

• Develop the overall F&B concept and proposition.
• Lead menu development, working with specialists such as a consulting chef should that be required.
• Develop the general store product range.
• Produce recipes, specifications, portion controls and costings.
• Establish pricing and gross margin targets.
• Identify and source suitable suppliers and establish procurement processes.
• Advise on kitchen equipment, operational requirements and layout.
• Develop SOPs, opening/closing procedures and operational systems.
• Create training materials and operational guides.
• Identify staffing requirements and operational workflows.
• Support pre-opening and launch preparation.
• Identify potential operational issues and develop practical solutions.
• Work alongside other specialists, including a consulting chef and other relevant external partners where required.
• Contribute, where appropriate, to the development of the wider guest programme and activities, working with third-party operators and specialists.
• Deliver a complete operational handover to the onsite team.

About You

You will ideally have experience taking a food operation from concept through to opening and handover.

We’re particularly interested in someone who:

• Has successfully opened cafés, restaurants, small food operations or similar hospitality concepts.
• Understands menus, recipes, food costing and margins, and is confident leading the menu development process.
• Has strong supplier and procurement knowledge.
• Can develop practical SOPs and training materials.
• Understands kitchen equipment and operational layouts.
• Is commercially minded and highly organised.
• Enjoys building something from scratch.
• Is comfortable working both strategically and hands-on.
• Can create simple systems that a future team can operate confidently.
• Is comfortable bringing in and managing external specialists where appropriate.
• Has an interest in the wider guest experience and enjoys working across different elements of a new hospitality concept.

Experience in café, lifestyle, outdoor, destination or small-format hospitality would be particularly relevant.

The Project

This is expected to be a circa 12-month independent contractor project, with the potential for full-time or substantial part-time commitment depending on experience and availability.

The aim is to leave Acacia Outdoors with a fully developed, documented and commercially viable F&B operation, ready for the onsite team to run.

This is an opportunity to build an F&B operation from the ground up and play a key role in shaping the guest experience of a new outdoor hospitality brand, with the opportunity to contribute to the wider programme of activities and experiences being developed alongside it.

PSM Recruitment is managing the recruitment process on behalf of Acacia Out

Salary DOE starting from £48,000 pa pro rata 

PSM Recruitment are seeking an experience Shift Customs Clerk to work for a successful Customs Clearance company  in Dover.

Key Responsibilities:

• Completing the day to day customs clearance work
• Assisting the customs clerks with completion of customs paperwork as required
• Assisting with other operational duties within the office at Managers discretion

Key Skills & Qualifications:

• Willingness to learn customs procedures & principles
• Good understanding of Excel spreadsheets
• IT Literate
• Must be able to meet deadlines
• Be conscientious and have attention to details
• Be able to be part of a team
• Must be able to identify and report problems
• Communicate politely and efficiently with clients and internal staff
• At least 1 years experience in Customs Clearance

Key Performance standards: 

• Deadlines are met in a timely manner
• Processing is timely and accurate
• Obtain positive client feedback

Working Conditions:

Full Time – Shift work to support 24/7 operation (4 on 4 off – 2 days 2 nights rotation). 

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment is looking for an experienced and committed Registered Manager to take responsibility for the day-to-day management, development and delivery of high-quality domiciliary care services.

The successful candidate will ensure the service operates in line with CQC requirements, relevant legislation and company policies, whilst maintaining a safe, effective and person-centred environment for both service users and staff.

This is a hands-on management role, with responsibility for leading the care team, maintaining regulatory compliance and driving a culture of continuous improvement.

Key Responsibilities:

• Maintain full compliance with CQC regulations and the Health and Social Care Act 2008.
• Ensure systems, processes and practices meet CQC Quality Standards.
• Maintain accurate records and ensure all regulatory requirements are consistently met.
• Identify areas for improvement and take appropriate action where required.

Leadership & Team Management

• Lead, manage and support the care team to deliver a safe, high-quality and responsive service.
• Conduct regular staff supervisions, audits and team meetings.
• Ensure staff training, competencies and professional development remain fully up to date.
• Provide effective leadership, guidance and support to the wider care team.
• Promote a positive culture focused on high standards of care and continuous improvement.

Care Delivery & Quality Assurance

• Oversee initial assessments, care planning and regular reviews, ensuring a personalised, person-centred approach.
• Monitor service user satisfaction and respond promptly and effectively to concerns or complaints.
• Ensure care documentation is accurate, person-centred and maintained in a timely manner.
• Monitor the quality of care being delivered and ensure appropriate standards are consistently maintained.

Key Skills & Qualifications:

• Experienced in a Registered Manager or senior management role within domiciliary care.
• Confident managing and developing a care team.
• Strongly focused on CQC compliance, quality and safeguarding.
• Organised, approachable and confident dealing with staff, service users and their families.
• Passionate about delivering high-quality, person-centred care.
• Able to identify areas for improvement and take ownership of implementing positive change.

Salary £30,000 - £32,000.

Shifts Monday - Friday 9.00am - 5.00pm

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.

The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.

PSM Recruitment is looking for an Experienced Negotiator (2-3 Days per week) - Sandwich

Key Responsibilities:

• Negotiating offers and securing the best possible price for clients.
• Managing sales progression from offer through to completion
• Handling day-to-day vendor and buyer enquiries professionally and efficiently.
• Conducting property viewings and providing feedback to vendors.
• Maintaining regular contact with applicants and generating new business opportunities.
• Registering and qualifying buyers and matching them to suitable properties.
• Supporting the Branch Manager with the smooth running of the office.
• Maintaining accurate records and ensuring company procedures are followed.
• Building strong relationships with vendors, buyers, solicitors, and other professional contacts.

Key Skills & Qualifications:

• The ability to manage the day-to-day sales process, negotiate offers and provide a high level of service to vendors and buyers.  
• Proven estate agency experience, excellent negotiation and communication skills
• A strong knowledge of the local property market
• Previous residential estate agency experience, particularly in sales negotiation and progression.
• Full driving license required.

What is on Offer:

As a small business they like to promote the work/life balance. Branches operate on pool commission, and individuals are not set targets but are required to uphold the reputation and professional standards of the company.

Salary:  Salary will depend on experience, but the range is £30-38,000 (pro-rata).

The job is advertised as 2-3 days per week; with the opportunity for full time, depending on the successful candidate.

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.