PSM Recruitment is looking for an experienced Operations Manager to lead and oversee the day-to-day operations of our client’s customs business. This is a senior leadership role suited to someone with a strong background in either custom/ logistics or the freight industry, who has proven experience managing teams, driving performance, and maintaining best-practice operational standards.

You will play a key role in ensuring operational excellence, supporting team development, managing client relationships, and contributing to business growth.

Key Responsibilities:

• Lead, mentor, and manage operational teams, including regular 1:1s, performance reviews, and development plans
• Oversee day-to-day operations to ensure smooth, compliant, and efficient service delivery
• Monitor and manage KPIs, productivity, and service levels
• Identify, troubleshoot, and resolve operational issues and escalations
• Ensure compliance with customs regulations, company policies, and industry best practices
• Continuous improvement across processes, systems, and workflows
• Drive new business
• Collaborate with senior leadership on operational strategy and business growth
• Implement and uphold company policies, procedures, and standards

Key Skills & Qualifications:

• Proven experience in a customs, freight, or logistics environment
• Previous experience at an Operations Manager or senior operational leadership level
• Demonstrated ability to manage and motivate teams
• Strong problem-solving skills and the ability to manage complex operational issues
• Experience working with KPIs, reporting, and performance management
• Excellent communication and stakeholder management skills
• Strong understanding of best practice operations and compliance requirements
• A proactive, hands-on leader who can balance strategy with day-to-day management

What is on Offer

• A senior leadership role within a growing and established business
• Competitive salary package
• Opportunity to make a real impact on operations and business growth

Salary:  £40000 - £45000 doe

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment is seeking a proactive and detail-oriented Junior Project Coordinator for a contract position for around 6 months in the Dover area. This role offers the opportunity to support a variety of projects while working closely with the Project Manager. The ideal candidate will be organised, efficient, and comfortable liaising with internal teams and external contractors.

Key Responsibilities:

• Ensure that project documentation aligns with contractual requirements and internal standards.
• Assist in tracking project progress, including reviewing key deliverables and status updates.
• Manage and maintain various project documents, including risk assessments, financial tracking, and other operational reports.
• Coordinate with internal teams to address any issues or challenges that arise during the project lifecycle.
• Support the allocation and prioritisation of tasks and service requests.
• Help with basic project scoping and the creation of relevant documentation for contractors.

Key Skills & Qualifications:

• Experience in project management or related field would be preferable.
• Strong attention to detail and a methodical approach to task management.
• Ability to communicate effectively with internal teams and external stakeholders.
• Proficiency in managing and updating tracking and documents.
• Proficient in MS suites

Salary:  £30,000 - £40,000 DOE

Must have own vehicle

A basic DBS check will be required.

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

Customs Clearance Clerks – Dover
Shifts: 12-hour shifts, a mixture of days and nights on a rotating rota.  

PSM Recruitment is looking for an experienced Customs Clearance Clerks on behalf of our client based in the Dover area. 

You’ll need strong analytical skills, excellent attention to detail, and good organisational abilities. This role is ideal for individuals who are interested in the transport and customs clearance industry and who have experience within this sector.

Key Responsibilities:

• Calculating Duty and VAT costs for consignments
• Processing import and export declarations
• Handling enquiries from importers and exporters on Customs Procedures, Tariff Classifications, Duty Rates, and documentation requirements
• Learning how to interpret and apply customs regulations and tariffs
• Checking documentation for accuracy and ensuring compliance with international trade laws
• Staying up to date with changes in customs regulations and procedures

Key Skills & Qualifications:

• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work under pressure and meet tight deadlines
• Proficiency with Microsoft Office
• A proactive attitude and willingness to learn
• Previous experience in administration or logistics is helpful but not essential

This is a permanent role with great long-term career prospects and an excellent opportunity to work with a well-established company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

Operations Manager – Customs Brokerage 

Location: Dover
Salary: £50,000 (Negotiable)
Job Type: Full-time, Permanent

PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decision maker for the site and playing a key role in driving operational excellence, compliance, and team development.

The Role

You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership.

Key Accountabilities

• Full responsibility for the daily operational performance of the Dover office

• Ensure high standards of productivity, accuracy, and compliance across all teams

• Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems

• Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network

• Design and implement a framework for specialist roles, including tailored job descriptions aligned to individual skill sets

• Oversee systems automation and process improvements to increase efficiency and accuracy

• Build and maintain strong operational relationships with customers, both new and existing

• Ensure adequate staffing and coverage for the 24/7 shift system, including weekend on-call rota

Key Responsibilities

• Lead by example, ensuring adherence to company policies and procedures

• Create, maintain, and improve Standard Operating Procedures (SOPs)

• Liaise with HMRC and other relevant authorities to facilitate customs clearance

• Produce and support weekly and monthly operational reports for Directors

• Conduct monthly internal reviews with key stakeholders to share best practice and drive continuous improvement

• Manage holidays, absences, return-to-work interviews, and HR documentation

• Carry out 1-2-1s, appraisals, and performance management processes

• Stay up to date with import, export, and transit legislation through industry webinars and seminars

• Act as the single point of contact for audits, working closely with the audit team and organising training to close skill gaps

• Support key client relationships alongside the Operations Manager and senior stakeholders

• Ensure Team Leaders actively manage customer IOPs and internal instructions

What to Expect

• Office-based role in Dover

• Smart / casual dress code

• A fast-paced and sometimes high-pressure environment, supported by an experienced leadership team

• Occasional travel to other offices to support business needs

• Attendance at customer meetings, sometimes involving overnight stays

• Out-of-hours working as required to meet operational demands

About You

You will be an experienced customs or brokerage operations leader, confident managing teams, improving processes, and working in a regulated, time-critical environment. Strong people management, stakeholder communication, and compliance knowledge are essential.

Customs Clearance Clerks – Dover

Shifts: Day Shifts on a rota basis , 7.00am - 7.00pm, 12-hour shifts

Salary DOE

PSM Recruitment is looking for an experienced Customs Clearance Clerks on behalf of our client based in the Dover area. 

You’ll need strong analytical skills, excellent attention to detail, and good organisational abilities. This role is ideal for individuals who are interested in the transport and customs clearance industry and who have experience within this sector.

Key Responsibilities:

• Calculating Duty and VAT costs for consignments
• Processing import and export declarations
• Handling enquiries from importers and exporters on Customs Procedures, Tariff Classifications, Duty Rates, and documentation requirements
• Learning how to interpret and apply customs regulations and tariffs
• Checking documentation for accuracy and ensuring compliance with international trade laws
• Staying up to date with changes in customs regulations and procedures

Key Skills & Qualifications:

• High attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work under pressure and meet tight deadlines
• Proficiency with Microsoft Office
• A proactive attitude and willingness to learn
• Previous experience in administration or logistics is helpful but not essential

This is a permanent role with great long-term career prospects and an excellent opportunity to work with a well-established company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

PSM Recruitment is looking for an experienced Senior Administrator / Junior Paraplanner for our client based in Folkestone.   This is an excellent opportunity for someone who enjoys responsibility, takes pride in high-quality work, and wants to demonstrate they can successfully run the administration function of a small office while managing and supporting others.

Reporting directly to the Senior Adviser, you will be responsible for the day-to-day administration of the business, ensuring smooth office operations and robust compliance standards.

This role would ideally suit someone who wants to prove they can manage people, processes and responsibility within a small office environment, with scope to grow as the business develops.

Key Responsibilities:

• Running all administration within the office
• Ensuring compliance procedures and records are maintained and up to date
• Supervising and supporting junior administration staff
• Liaising with outsourced paraplanners
• Opportunity to undertake some junior paraplanning work (if desired)

Key Skills & Qualifications:

• Have a minimum of 4 years’ experience in financial services administration
• Be Level 4 qualified or working towards Level 4
• Be motivated, organised and highly detail-oriented
• Have strong interpersonal and communication skills
• Take pride in producing consistently high-quality work

Salary:  £32,000 – £40,000 (depending on experience)

This is an excellent opportunity to work with a well-established and professional company. If you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.

Job Title: Business Development Executive  
Location:  Folkestone , Kent 
Salary: DOE , up to 45k plus benefits.
Contract Type: Full-time, Permanent 

Hours: 8.00am – 5.00pm, would consider HYBRID working

 
PSM Recruitment, is seeking a New Business Development Executive who thrives on winning new accounts and knows how to deliver real commercial impact across the logistics spectrum.  This is your chance to join a forward-thinking, results-driven team where your tenacity and sector expertise will be recognised and rewarded.

Key Responsibilities 

• Hunting for New Business: Own the entire sales cycle,generate leads, open doors, deliver compelling pitches, negotiate, and close deals across road, sea, air, and courier freight.
• Spotting Growth Opportunities: Target prospects who need warehousing or customs services and expand our footprint in untapped markets and sectors.
• Building a Robust Pipeline: Through research, networking, referrals, and industry events, keep your pipeline full and active.
• Driving Profitability: Win work that makes commercial sense. You’ll negotiate rates and terms to maximise margin and drive healthy GP per account.
• Hitting KPIs: Consistently deliver on targets, new accounts, revenue, GP, meetings, and outbound activity.
• Collaborating Across Teams: Work hand-in-hand with operations to ensure clients are onboarded seamlessly and service levels exceed expectations.
• Nurturing Key Accounts: While your main focus is new business, you’ll stay involved post-sale to ensure client satisfaction and identify further opportunities for upsell or cross-sell.
• Client Engagement: Travel regularly to meet prospects and clients face-to-face, showcase capabilities, and build lasting relationships. 

Key Skills & Attributes and Experience  

• Proven Freight Sales Success: At least 2 years in a new business development role within freight forwarding or logistics, with a strong focus on road freight (min 90% FTL).
• Industry Know-How: In-depth understanding of global transport and supply chain operations, plus the ability to sell across air and sea freight too.
• Hunter Mentality: You’re proactive, driven, and resilient—able to turn cold leads into warm, profitable customers.
• Strong Communicator: Confident and persuasive both on the phone and face-to-face, with excellent negotiation skills and commercial acumen.
• Relationship Builder: Personable, professional, and great at connecting with stakeholders at all levels.
• Results-Oriented: You take ownership of your targets, work with urgency, and always have one eye on the bottom line.
• Well Organised: You stay on top of proposals, pricing, CRM updates, and client comms.
• Tech-Savvy: Comfortable using CRM systems, Microsoft Office, and digital sales tools to support your success.

This is a fantastic opportunity, to work with a professional and successful company.  If you feel you have the right experience, please apply with your most recent CV. Please note, if you do not hear from us within 7 days, unfortunately, your application has not been successful on this occasion. 

• Plan, schedule, and control the allocation of plant equipment to meet customer requirements
• Manage incoming plant orders via telephone and email
• Organise and coordinate deliveries and collections of plant equipment
• Liaise with drivers, suppliers, and internal teams to ensure efficient logistics
• Monitor plant availability and utilisation to maximise efficiency
• Maintain accurate records of plant movements, orders, and schedules
• Resolve scheduling conflicts and respond promptly to changes or urgent requests
• Provide a high level of customer service to internal and external stakeholders

• Previous experience in a planning, scheduling, or coordination role is essential
• Plant or construction industry experience is preferred but not essential
• Strong organisational and time-management skills
• Excellent communication skills, both written and verbal
• Confident using telephone and email as primary communication tools
• Ability to work under pressure and manage multiple priorities
• Good attention to detail and problem-solving skills
• Competent with IT systems and scheduling software

• Reliable, punctual, and professional
• Proactive and able to work independently
• Team-oriented with a flexible approach to work
• Calm and efficient in a fast-paced environment

• Monday to Friday, 7:30am – 5:30pm

• A stable, full-time position
• A supportive team environment
• On-the-job training and development opportunities
• Competitive salary, dependent on experience