PSM Recruitment is looking for an experienced Operations Manager to lead and oversee the day-to-day operations of our client’s customs business. This is a senior leadership role suited to someone with a strong background in either custom/ logistics or the freight industry, who has proven experience managing teams, driving performance, and maintaining best-practice operational standards.

You will play a key role in ensuring operational excellence, supporting team development, managing client relationships, and contributing to business growth.

Key Responsibilities:

• Lead, mentor, and manage operational teams, including regular 1:1s, performance reviews, and development plans
• Oversee day-to-day operations to ensure smooth, compliant, and efficient service delivery
• Monitor and manage KPIs, productivity, and service levels
• Identify, troubleshoot, and resolve operational issues and escalations
• Ensure compliance with customs regulations, company policies, and industry best practices
• Continuous improvement across processes, systems, and workflows
• Drive new business
• Collaborate with senior leadership on operational strategy and business growth
• Implement and uphold company policies, procedures, and standards

Key Skills & Qualifications:

• Proven experience in a customs, freight, or logistics environment
• Previous experience at an Operations Manager or senior operational leadership level
• Demonstrated ability to manage and motivate teams
• Strong problem-solving skills and the ability to manage complex operational issues
• Experience working with KPIs, reporting, and performance management
• Excellent communication and stakeholder management skills
• Strong understanding of best practice operations and compliance requirements
• A proactive, hands-on leader who can balance strategy with day-to-day management

What is on Offer

• A senior leadership role within a growing and established business
• Competitive salary package
• Opportunity to make a real impact on operations and business growth

Salary:  £40000 - £45000 doe

This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.